How To Create A Microsoft Support Ticket

Have you wondered where you need to go in order to create a support ticket for Dynamics 365, Power Automate, Power BI, and Power Apps?

Easy Steps to Create a Microsoft Support Ticket

Here is an easy way to create an MS support ticket for Dynamics 365, Power Automate, Power BI, and Power Apps:

Step 1: Go to the Power Platform Admin Center

Head over to https://admin.powerplatform.microsoft.com/ — this is the Power Platform Admin Center.

Step 2: Navigate to Help + Support

Under the left-hand side navigation menu, click on Help + Support.

Step 3: Create a New Request

Click New support request (or "New service request" depending on your version).

Step 4: Select Your Product

Under "What product were you using when the issue occurred?", pick the correct product you want to raise a ticket for (e.g., Dynamics 365 Finance, Power Automate, Power BI, Power Apps).

Add your issue details, questions, and any relevant error messages.

Step 5: Select the Problem Type

Select the closest problem type to your issue from the dropdown. Being specific here helps Microsoft route your ticket to the right team faster.

Step 6: Select the Environment

If prompted, select the Environment where the issue is occurring (Production, Sandbox, etc.).

Step 7: Submit the Ticket

Go through the remaining steps — Microsoft may suggest solutions from the knowledge base. If none apply, continue to the end and click Submit.

Tips for Faster Resolution

• Be specific in your issue description — include error codes, steps to reproduce, and affected users.
• Attach screenshots or logs where possible.
• Choose the correct severity level — critical issues affecting production should be marked as Severity A/B.
• After submitting, you'll receive a case number by email. Use this to track your ticket status at [https://admin.powerplatform.microsoft.com/](https://admin.powerplatform.microsoft.com/).