Platform Support
With an AxisOne support plan subscription, your entire Microsoft ecosystem — Dynamics 365, Power Platform, Azure, and Microsoft 365 — is in expert hands. Our 24/7 managed support gives you direct access to certified specialists who proactively monitor, maintain, and continuously improve every platform.
Get Started TodayWhat is Platform Support?
Our Methods for Platform Support
Unified Help Desk
A single support portal to log tickets, track progress, and access your full service history across all platforms — D365, Power Platform, Azure, and M365 — available 24/7 for all plan subscribers.
Proactive Monitoring
Automated monitoring of batch jobs, integrations, performance metrics, and platform health across your entire Microsoft ecosystem — detecting and resolving issues before they impact users.
Break-Fix Resolution
Fast-response resolution for system errors, data issues, and functional problems across all platforms — backed by guaranteed SLA response times with certified engineers.
Update & Lifecycle Management
We test and manage Microsoft quality updates, feature releases, and platform upgrades across D365, Power Platform, Azure, and M365 — ensuring full compatibility with your environment.
End-User Support
Second-line support for user queries, how-to guidance, and training needs across all platforms — empowering your team to get the most from every Microsoft investment.
Minor Enhancements
Configuration changes, report tweaks, Power Apps adjustments, Flow updates, and Azure configuration handled within your support allocation — no separate project required.
Why Support Matters
Guaranteed Uptime
Our SLA-backed support plans deliver 99.9%+ uptime with proactive monitoring that catches issues before they cause outages across all platforms.
Faster Resolution
Average first-response time under 30 minutes for critical issues. Our certified engineers resolve 85% of tickets on first contact — no tier-1 call centres.
Continuous Improvement
Monthly health reports identify optimisation opportunities, security gaps, and performance improvements across your entire Microsoft ecosystem.
Predictable Costs
Fixed monthly fees replace unpredictable break-fix costs. One plan covers your full Microsoft stack — no surprise bills for cross-platform issues.
24/7 Expert Access
Direct access to senior consultants across D365, Power Platform, Azure, and M365 — people who know your environment and your business.
Proactive Security
Continuous security monitoring, patch management, and compliance audits protect your entire Microsoft ecosystem from evolving threats.
Support Use Cases
Manufacturing
24/7 support for D365 Supply Chain Management, Power Automate workflows, Azure IoT monitoring, and M365 collaboration — with automated batch job monitoring and production scheduling resolution.
Financial Services
Priority support with 15-minute SLA for critical D365 Finance modules, Power BI compliance reporting, Azure security monitoring, and M365 data governance.
Retail
Peak-season support scaling for D365 Commerce, Power Platform apps, Azure infrastructure, and Teams collaboration — with real-time POS monitoring and e-commerce integration health.
Professional Services
Comprehensive support for D365 Project Operations, Power Automate project workflows, Azure DevOps pipelines, and M365 Copilot adoption — keeping project delivery on track.
Your Trusted Service Partner
We deliver measurable outcomes through proven methodologies and deep Microsoft expertise.
Full-Stack Microsoft Expertise
Our support team holds certifications across every D365 module, Power Platform component, Azure service, and M365 workload — not just general IT support.
Dedicated Account Manager
Every client gets a named account manager who understands your business, your full Microsoft environment, and your strategic goals.
Proactive, Not Reactive
We don't just fix problems — we prevent them. Automated monitoring, health checks, and optimisation recommendations keep your entire ecosystem running smoothly.
Flexible Plans
Scale support up or down as your needs change. Add new platforms as you adopt them. No long-term lock-in, no hidden fees, no surprises.
Support Use Cases
Let's Transform the World Together
Schedule your free 30-minute call with one of our experts today.
Innovation
Cutting-edge Microsoft solutions
Experience
Decade of ERP expertise
Result-Oriented
Measurable business outcomes
24/7 Support
Always available for you